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Position Overview

Key Responsibilities

Operations Leadership

• Oversee daily wholesale outbound activities, ensuring timely and accurate order fulfillment.
• Assign labor and prioritize workflow based on order volume, carrier schedules, and customer requirements.
• Ensure compliance with routing guides, labeling, palletization, packing standards, and shipping documentation.
• Coordinate dock operations and maintain adherence to standard operating procedures and WMS processes.

Team Leadership

• Supervise, coach, and develop warehouse associates.
• Conduct shift meetings, safety talks, and operational updates.
• Support onboarding, training, and performance management initiatives.

Performance & Quality

• Monitor key metrics including productivity, accuracy, SLA performance, and shipping compliance.
• Investigate and resolve issues such as shortages, damages, mispicks, and late shipments.
• Drive continuous improvement efforts to improve efficiency and reduce errors.
• Ensure shipment quality, documentation accuracy, and customer compliance requirements are met.

Systems & Collaboration

• Utilize WMS tools to manage order status, exceptions, and inventory-related issues.
• Partner with Inventory Control, Transportation, and Operations teams to resolve challenges and maintain service levels.
• Communicate operational performance, risks, and priorities to leadership and provide effective shift handoffs.

Safety

• Promote a safe, organized, and compliant work environment.
• Address safety concerns, equipment issues, and incidents promptly.

Qualifications

Required

• 2+ years of warehouse, distribution, logistics, or fulfillment experience.
• 1+ year of leadership experience in a fast-paced operational environment.
• Knowledge of wholesale shipping processes, routing guides, labeling, palletization, and shipping documentation.
• Experience using warehouse management systems (WMS) and RF scanning technology.
• Strong leadership, communication, organizational, and problem-solving skills.

Preferred

• Experience in retail compliance or chargeback-prevention environments.
• Forklift certification or ability to obtain certification.
• Experience working in automated or technology-enabled distribution operations.